Help Centre
Answers, considered.
Everything you need to know about orders, materials, care, and our lifetime warranty.
Frequently Asked
Common Questions
Can't find what you're looking for? Reach out and someone from the studio will get back to you personally.
Do you ship worldwide?
Yes. Complimentary standard shipping on orders over £150 to over 90 countries. Express shipping is available at checkout.
How long does delivery take?
Standard shipping is 3-5 business days within the UK, 5-10 international. Express is 1-2 UK, 2-4 international.
What is your return policy?
Unworn items may be returned within 30 days of delivery for a full refund. Custom or engraved pieces are final sale.
Do you offer a warranty?
Yes — every Serene piece is backed by a lifetime warranty against manufacturer defects. See our warranty page for full details.
What materials do you use?
Our leather is full-grain Italian; our knitwear is mulesing-free Scottish cashmere and merino; our jewelry is solid 14k gold and sterling silver — no plating.
How do I care for my Serene piece?
Each item includes dedicated care instructions. See our Care Guide for detailed maintenance for leather, textiles, and precious metals.
Are your products sustainable?
We source responsibly, work with certified mills and ateliers, and make in small batches to reduce waste. See our Sustainability page.
Do you offer gift wrapping?
Yes — complimentary Serene gift packaging is available at checkout. Handwritten notes can be added on request.
Can I track my order?
Yes. You'll receive a tracking link by email as soon as your order ships. Signed-in customers can also see all orders under Account → Orders.
How do I contact the studio?
The fastest way is via our Contact page. We reply personally, usually within one working day.
Still Curious?
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